Guidelines for keeping the splitShops Community helpful, relevant, meaningful, and appropriate.
What is the splitShops Community?
The community is a place to share your thoughts and experiences (positive and negative) with other customers. The following guidelines explain what's allowed and not allowed. By using community features, you agree to our conditions of use. You also agree to follow these guidelines, which we update from time to time. Community features include reviews (including star ratings), helpful votes, and abuse reports.
What the guidelines apply to
These guidelines apply to actions you take, including sharing text, photos, videos, or links, marking a review as "helpful", interactions with other community members and splitShops. The guidelines don't apply to content in products sold on splitShops (e.g., content of a book).
Who can participate
If you have a splitShops account, you can update your profile. To create reviews (including star ratings), submit helpful votes and submit abuse reports, you need to have spent at least $50 on splitShops.com, using a valid credit or debit card, in the past 12 months.
What's not allowed
Seller, order, or shipping feedback. We don't allow reviews that focus on products that focus on customer service we provide, ordering issues and returns, shipping packaging, product condition and damage, shipping cost and speed. We don’t allow these topics because reviews are meant to help customers learn about the product itself, not your ordering experience. We definitely want to hear your feedback about packaging, just not in the reviews. To tell us about such problems, contact us.
Comments about pricing or availability. It's fine to comment on price if it's related to the product's value. For example, "For only $29, this book is really great." But pricing comments related to your individual experience aren't allowed. For example, "Found this here for $5 less than at my local store." These comments aren't allowed because they aren't relevant for all customers. Some comments about availability are fine. For example, "I wish this book was also available in paperback." However, we don't allow comments about availability at a specific store. Again, the purpose of the community is to share product-specific feedback that will be relevant to all other customers.
Content written in unsupported languages. To ensure that content is useful, we only allow it to be written in the supported language(s) of splitShops customers, English or Spanish.
Repetitive text, spam, or pictures created with symbols. We don't allow contributions with distracting content and spam. This includes: repetitive text; nonsense and gibberish; content that's just punctuation and symbols; ASCII art (pictures created using symbols and letters); profanity, obscene language or harassment; nudity or sexually explicit images or descriptions; name-calling; threats; libel, defamation, or inflammatory content; hate speech; derogatory content based on one’s race, ethnicity, nationality, gender, gender identity, sexual orientation, religion, age, or disability; private information like ones phone number, email address, mailing address, or license plate number; content coordinated with others from multiple accounts; links to sites off splitShops; content that relates to your own products, or that of your friends, relatives, employers, business associates, or competitors; content that is paid for or induced; content that is plagiarized, infringing others’ intellectual property, or impersonating others; content that encourages illegal activity like violence, illegal drug use, underage drinking, child or animal abuse, fraud, terrorism, or advocating or threatening physical or financial harm to yourself or others; jokes or sarcastic comments about causing harm; or encouraging the dangerous misuse of a product.
Consequences for violations. Violations of our guidelines make the community less trustworthy, safe, and useful. If someone violates the guidelines, we may remove their content, limit their ability to use community features, suspend or terminate their account, and withhold payments. If we find unusual reviewing behavior, we might limit the ability to submit reviews. If we reject or remove someone's review because it violates our promotional content guidelines, we won't accept any more reviews from them for the same product. If someone violates state and federal laws, including the Federal Trade Commission Act, we might take legal action that results in civil and criminal penalties.
How to report violations. Use the "Report abuse" link near the content you want to report. If there's no "Report abuse" link, contact us. Tell us where the content is and why you think it's a violation. If someone offers you compensation to create, edit, or post content that violates our guidelines, contact us. Please include contact information of the person offering compensation, a link to the product detail page, a screenshot of the compensation offered. After we receive your report, we'll investigate and take appropriate action.